Privacy Policy
Transparency in document automation and data handling
Introduction to privacy
“How is my information handled here?” That’s the recurring question from users who trust the platform with documents and data. Each answer is a step toward transparency: this policy details what is collected, how it is used, and where user rights begin and end. Privacy isn’t an afterthought—it’s built into every routine, reviewed as needs and regulations change.
Feedback has shaped every privacy control, from clear consent for cookies to options for reviewing or deleting stored data. With each update, the team commits to minimizing collection, maximizing security, and keeping every step understandable for users. This page outlines the guiding practices and principles for responsible data use.
How data is collected
Personal data is collected only for service provision, support, and ongoing improvement. All information is processed and stored following Indian regulations.
Information provided directly
- Account registration information provided during sign up.
- Contact details for support or notifications.
- Workflow preferences or settings saved by the user.
- Files or documents uploaded for processing.
- Feedback or requests submitted through forms.
Information collected automatically
- Device type and browser information are collected automatically.
- IP addresses may be logged for security and troubleshooting.
- Usage times and session durations are recorded for service improvement.
- System logs capture technical errors for platform reliability.
- Aggregate platform performance metrics are analyzed for updates.
How your data is used
Data is used to improve workflows, respond to support requests, personalize settings, and monitor system health. Only essential personnel have access to personal information.
- Facilitate secure account access and authentication processes.
- Deliver personalized experiences based on user preferences.
- Provide relevant support and respond to user requests.
- Monitor platform performance for reliability and improvement.
- Detect and resolve technical issues quickly.
- Analyze usage trends to refine features and workflows.
- Meet any applicable legal or compliance requirements.
Our commitment: Protecting user privacy is central to every design and workflow decision. Only necessary data is collected, and it is stored securely and never sold. Regular audits ensure compliance with Indian privacy standards and best practices.
When data is shared
Information is never sold or shared outside of necessary service partners, and only as required for essential operations or compliance with law.
Service providers and partners
Service partners are required to meet strict privacy and security standards, with contracts governing data use and retention.
Legal obligations
Certain data may be retained to comply with applicable laws or to respond to lawful requests from authorities.
Anonymous statistics
Anonymous statistics track feature use and workflow trends. No personal information is stored in these analytics.
Your privacy rights
Users have rights to access, correct, delete, restrict, or object to processing of their data, and to receive a copy in a portable format. These rights are supported through clear procedures and prompt responses.
- Access to your data is available on request within the platform.
- You may request correction of your data if inaccurate.
- Users may request deletion of their data at any time.
- You may request your data in a portable format.
- Users may object to certain uses of their data for non-essential purposes.
- You may request limits on the use or sharing of your information.
To exercise your rights, contact the support team with your request. All inquiries are handled promptly and confidentially.
How data is protected
Encryption, access controls, and monitoring protect your data at every stage. The platform is designed to minimize risk and respond rapidly to any security concerns.
Technical security measures
- Data is encrypted in transit and at rest using industry standards.
- Systems are monitored for suspicious activity and breaches.
- Secure protocols are in place for all integrations and data exchanges.
- Backups are encrypted and tested for integrity.
Organizational measures for privacy
- Access to personal data is limited by role and need.
- All staff are trained in privacy and security best practices.
- Regular reviews ensure compliance with policy and law.
- A designated privacy officer oversees data handling.
Data retention practices
Data is kept only as long as required for operational or legal reasons, then deleted or anonymized. Retention periods are reviewed regularly.
- Account data includes name, email, and preferences for workflows.
- Learning data includes usage patterns and preferences to improve automation.
- Communications data includes messages sent to support and feedback provided.
- No financial information is stored unless provided for billing.
- Marketing communications are only sent with opt-in consent and can be unsubscribed at any time.
Users can request deletion or review of their stored data anytime.
International transfers
Data is generally processed and stored within India. If international transfer is necessary, safeguards such as standard contractual clauses are in place to protect privacy.
- Data is generally stored on servers located in India.
- If transfer abroad is required, safeguards protect user rights.
- Contracts ensure compliance for international processing.
- Users are informed of transfers outside India as required.
Cookies and your privacy
Cookies support secure login, maintain session state, and remember preferences. Analytics cookies help improve the experience but are optional and can be managed in your settings.
Types of cookies
- Essential cookies are required for login and secure navigation.
- Performance cookies collect anonymous statistics on site usage.
- Personalization cookies remember layout and language choices.
- Functionality cookies remember workflow preferences and settings.
Users can update cookie preferences in the account section or through browser settings.
Changes to this policy
This privacy policy may be revised as features change or privacy laws evolve. Users will be notified of significant changes through email or prominent site notice.
- Updates to privacy policy are posted on the site for transparency.
- Major changes are communicated by email or direct notification.
- Users are encouraged to review policy updates regularly.
- Feedback on privacy practices is always welcome.
Continued use of the platform after updates indicates acceptance of the new terms.
Contact for privacy concerns
For questions about privacy, reach out to support. The team will clarify or address any concerns directly and promptly.
Solariquen
Nanakramguda, Financial District India
Phone: +91 4312864458
Email: content@solariquen.world